Returns information

At Kitchen Hackly, we want you to be satisfied with your purchase while maintaining fair and reasonable return practices.

Return Eligibility

Return requests must be submitted within 14 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging, accessories, manuals, and any included components.

Items showing signs of use, damage, alteration, improper handling, missing parts, or incomplete packaging may not be eligible for return, except where otherwise required by applicable law.

Return Authorization

Please contact us before returning any item. Returns sent without prior authorization may not be accepted. If your return request is approved, we will provide instructions on how and where to send your item.

Return Shipping

Customers are responsible for all return shipping costs unless the item received is damaged, defective, incorrect, or the return is due to an error on our part.

Original shipping charges, if any, are non-refundable except where required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may request your order information and photos or other reasonable information showing the issue. We will review the situation and determine an appropriate resolution.

Non-Returnable Items

Certain items may not be eligible for return due to health, hygiene, safety, or other applicable reasons.

Items clearly marked as Final Sale or Non-Returnable before purchase cannot be returned, except where otherwise required by applicable law.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Returns that do not meet the eligibility requirements outlined in this policy may be declined, except where otherwise required by applicable law.

Exchanges

Exchange availability depends on product availability. Please contact us before returning an item for an exchange.

Contact Us

To request a return or report an issue with your order, please contact Kitchen Hackly through our Contact page and include your order number and relevant details.